I am deeply disappointed and dissatisfied with the way Metropolitan is handling my nephew's funer...

I am deeply disappointed and dissatisfied with the way Metropolitan is handling my nephew's funeral policy claim. I took out a policy for my nephew who was tragically ******ed on 11 September. I submitted the claim on 18 September and I have been waiting ever since for Metropolitan to conclude its investigation and provide me with feedback. When I took out this policy the sales lady who assisted me assured me that there was no waiting period. However inow understand that Metropolitan is disputing the waiting period and this is apparently one of the issues holding up my claim. What makes this situation even more upsetting is the nature of some of the questions raised by a Metropolitan representative :- Loyiso Ndamase - from Mthatha Plaza branch. During our discussion Loyiso Ndamase suggested that perhaps my nephew was ******ed because he was committing a crime yet no evidence was presented to substantiate such a suggestion. He also questioned why my nephew was ******ed at night at ar