AF
Asanda F
1 reviews | Active since Jun 2023
06 Aug 2024, 20:17
Hurt
Hurt
I will never forget what this policy did to my mom. My mom had a policy with METROPOLITAN LIFE for years. It Lapsed in May 3rd 2013 she received a letter from them. Unfortunately she was sick with cancer and passed away in June 12th 2013. They refused to pay out. We even offered to pay that month so we can claim and burie our mother. It was so sad. I'm still hurt I can't forget this. I tried to write to the ombudsman but with no luck....... We as a family still hurt and don't trust any policy company. Amanda Vroogam sent me an email saying they can't help us.
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Metropolitan Life's replyOfficial
07 Aug 2024, 11:14Dear Asanda
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to see that you remain saddened by the failed claim of 10 years ago.
Unfortunately your post does not contain sufficient information in order for us to trace the policy you are referring to.
One of our Escalation Specialists will reach out to you for more information, so that we may investigate and revert back to you once again.
Regards
Client Care Team.
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to see that you remain saddened by the failed claim of 10 years ago.
Unfortunately your post does not contain sufficient information in order for us to trace the policy you are referring to.
One of our Escalation Specialists will reach out to you for more information, so that we may investigate and revert back to you once again.
Regards
Client Care Team.
Metropolitan Life's reply07 Aug 2024, 11:14
Official
Dear Asanda
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to see that you remain saddened by the failed claim of 10 years ago.
Unfortunately your post does not contain sufficient information in order for us to trace the policy you are referring to.
One of our Escalation Specialists will reach out to you for more information, so that we may investigate and revert back to you once again.
Regards
Client Care Team.
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to see that you remain saddened by the failed claim of 10 years ago.
Unfortunately your post does not contain sufficient information in order for us to trace the policy you are referring to.
One of our Escalation Specialists will reach out to you for more information, so that we may investigate and revert back to you once again.
Regards
Client Care Team.