Huge Disappointment

I took out a policy with Metropolitan but realised within days that it wasn’t what I wanted.

I emailed the agent to cancel it and followed up weeks later with no response. The agent was using his personal email address, which Metropolitan later confirmed is normal and within their processes (WOW).

As no premiums were deducted at the time, I reasonably assumed the policy had been cancelled.

I was then declined life cover by Momentum a few weeks later after stating I had no existing cover, only to discover that three months’ premiums had been deducted for a policy I had already asked to cancel.

I am now being passed between departments with no accountability or resolution. This experience has potentially serious long-term consequences for my insurance record and is deeply disappointing.