Horrible, worst, bad service

Worst Horrible Service I went to Metropolitan in Central House in Mabopane last week Friday to claim estate late of my mom. They said after few hours money will reflect which it didn't. I went back again on Monday they told me it will reflect after few hours, I went back on Tuesday because the money still did not reflect. I was helped by Lebo who is the branch manager when I was waiting for him to assist me, he was on the phone planning his birthday with his friends while I was there. I was listening to him for an hour planning his party instead of helping me, after he finished with his personal things he said the money will reflect on Thursday. Today is Thursday the money did not reflect, I went back again to Lebo the worst service ever. He said it will reflect after 2 days. I called customer care metropolitan complain and they said the claim was processed this morning, which means from last week Friday Lebo did not do anything, on Monday Lebo still did not do anything, on Tuesday Lebo still did not do anything. The only thing he was doing was planning his birthday during working hours and on top of that he disregarded me as a client which means metropolitan does not care about clients.