TS
Tina S
1 reviews | Active since Apr 2016
02 Feb 2021, 21:52
Horrible, unpleasant and disgusting service
Evening,
I am highly disappointed and disgraced with the level of service I am receiving from metropolitan.
I submitted a funeral claim on the 15th January 2021 and I have not received any feedback or correspondence from metropolitan.
I have been calling for feedback and everytime I'm told that my claim has been allocated to Nondumiso Chili and up until now there is no communication from her.
I need someone from your company to please explain the purpose of a funeral cover. You are very quick to debit our accounts but it takes forever for you Guys to do your part.
Please ensure that our claim is finalized before the end of the week.
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Replies (1)
Metropolitan Life's replyOfficial
03 Feb 2021, 16:43Dear Tina
We regret to learn of the recent loss in your family. Our thoughts and prayers are with you and your family in this difficult time.
We are sorry to learn that you have experienced delays with your claim. Please accept our sincere apology for any inconvenience and poor service received thus far.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We regret to learn of the recent loss in your family. Our thoughts and prayers are with you and your family in this difficult time.
We are sorry to learn that you have experienced delays with your claim. Please accept our sincere apology for any inconvenience and poor service received thus far.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply03 Feb 2021, 16:43
Official
Dear Tina
We regret to learn of the recent loss in your family. Our thoughts and prayers are with you and your family in this difficult time.
We are sorry to learn that you have experienced delays with your claim. Please accept our sincere apology for any inconvenience and poor service received thus far.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We regret to learn of the recent loss in your family. Our thoughts and prayers are with you and your family in this difficult time.
We are sorry to learn that you have experienced delays with your claim. Please accept our sincere apology for any inconvenience and poor service received thus far.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team