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Zikhona N
1 reviews | Active since Oct 2020
25 Jul 2025, 12:22
HORRIBLE SERVICE VERY POOR
It can not be that my father who passed away in 2020 is still my beneficiary when I changed him in 2020, last year when I checked it was still him even but I had someone else that I added , I asked that they change to someone else again last year I sent her ID but when I ask Caroline Binedell today she is still saying the beneficiary is my father, I have advised my family of this and if I die there will be a trail of emails and you will burry me, I am sick of this its useless to tell metropolitan to change beneficiary and I am sick of it this is my email address *** I doubt you have my details on system infact you are just taking my money from my employer with no communciation with me
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Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
25 Jul 2025, 12:54Dear Zikhona
We acknowledge receipt of your complaint on HelloPeter.
We strive to provide the best service to all our clients and regret the difficulties you have encountered with your beneficiary nomination.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We strive to provide the best service to all our clients and regret the difficulties you have encountered with your beneficiary nomination.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team
Metropolitan Life's reply25 Jul 2025, 12:54
Official
Dear Zikhona
We acknowledge receipt of your complaint on HelloPeter.
We strive to provide the best service to all our clients and regret the difficulties you have encountered with your beneficiary nomination.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We strive to provide the best service to all our clients and regret the difficulties you have encountered with your beneficiary nomination.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team
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Zikhona N's updateReviewer Update
25 Jul 2025, 12:58Can they contact me so that we can do this today? There is nothing to investigate nothing is being done, the specialist will not investigate anything I already know how it is
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Zikhona N's update25 Jul 2025, 12:58
Reviewer Update
Can they contact me so that we can do this today? There is nothing to investigate nothing is being done, the specialist will not investigate anything I already know how it is
Metropolitan Life's replyOfficial
25 Jul 2025, 13:03Dear Zikhona
Thank you for your additional comment.
We will do our best to resolve this for you.
Please wait on the Escalation Specialist's call.
Regards
Metropolitan Client Care Team
Thank you for your additional comment.
We will do our best to resolve this for you.
Please wait on the Escalation Specialist's call.
Regards
Metropolitan Client Care Team
Metropolitan Life's reply25 Jul 2025, 13:03
Official
Dear Zikhona
Thank you for your additional comment.
We will do our best to resolve this for you.
Please wait on the Escalation Specialist's call.
Regards
Metropolitan Client Care Team
Thank you for your additional comment.
We will do our best to resolve this for you.
Please wait on the Escalation Specialist's call.
Regards
Metropolitan Client Care Team