HORRIBLE SERVICE

I put in my claim for my deceased on Saturday 17th July online and I got a notification that a consultant will get back to me. NO ONE did. Thursday 22 July 2 days before my mom's funeral I then went to the Vereeniging branch and I was not helped because I have an FS policy number and I was told to phone headoffice. I was given an email address by that lady over the phone and told that I need to wait another 48 hours. Today July 29th I have not received not even an acknowledgment of receipt for the few emails I have sent. I borrowed money for my mother to be buried decently. I have been paying my premiums diligently for a number of years now to get this horrible service. Metropolitan is horrible I will never again work with them. Just pay me my money.