LN
LUNGA N
1 reviews | Active since Mar 2023
07 Mar 2023, 10:48
Horrible Service at Metropolitan
Good day, I am very disappointed in the service that has not been rendered to me by Metropolitan claims department.
My experience with the claiming process has been somewhat exhausting as I am not getting a solution or answer as to what is going on.
I started the claiming process right after my mother passed in March 2022 now almost a year after I still haven't been told of what is remaining to finialise the claim or what is wrong with it.
Please note that this matter should be resolved as my patience is running short.
All needed documents have been submitted, I have spoken with so many consultants already and this is indeed exhausting.
This whole process was started in April 2022 until now
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Metropolitan Life's replyOfficial
07 Mar 2023, 12:57Dear Lunga
We acknowledge receipt of your complaint on HelloPeter.
We apologize for the delay in response and the poor service you have encountered thus far.
Please note that a Retirement Annuity falls under the provisions of the Pension Funds Act and Income Tax Act.
As such, we as the insurer have a duty to consider all the deceased's legal and financial dependents when deciding on the distribution of the proceeds.
One of our Client Care Assessors will investigate the matter and provide you with feedback as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We apologize for the delay in response and the poor service you have encountered thus far.
Please note that a Retirement Annuity falls under the provisions of the Pension Funds Act and Income Tax Act.
As such, we as the insurer have a duty to consider all the deceased's legal and financial dependents when deciding on the distribution of the proceeds.
- Typically these claim assessments take longer than a death claim on a funeral policy or life cover policy.
- Often, family dynamics being as different and unique as each of our valued policyholders are from one another.
- Therefore it is not possible to know ahead of time all the requirements that we may require.
- We subsequently often need to request additional information to assess the claim, as information unfolds regarding dependency on the deceased.
One of our Client Care Assessors will investigate the matter and provide you with feedback as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply07 Mar 2023, 12:57
Official
Dear Lunga
We acknowledge receipt of your complaint on HelloPeter.
We apologize for the delay in response and the poor service you have encountered thus far.
Please note that a Retirement Annuity falls under the provisions of the Pension Funds Act and Income Tax Act.
As such, we as the insurer have a duty to consider all the deceased's legal and financial dependents when deciding on the distribution of the proceeds.
One of our Client Care Assessors will investigate the matter and provide you with feedback as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We apologize for the delay in response and the poor service you have encountered thus far.
Please note that a Retirement Annuity falls under the provisions of the Pension Funds Act and Income Tax Act.
As such, we as the insurer have a duty to consider all the deceased's legal and financial dependents when deciding on the distribution of the proceeds.
- Typically these claim assessments take longer than a death claim on a funeral policy or life cover policy.
- Often, family dynamics being as different and unique as each of our valued policyholders are from one another.
- Therefore it is not possible to know ahead of time all the requirements that we may require.
- We subsequently often need to request additional information to assess the claim, as information unfolds regarding dependency on the deceased.
One of our Client Care Assessors will investigate the matter and provide you with feedback as soon as possible.
Regards
Client Care Team