horrible service after being loyal foe 17 years

I'm extremely disappointed by Metropolitan, after me cancelling my policy and me calling nonstop ensuring that every document was submitted, they again took funds from me and now informing me i have to wait 2 weeks for my refund no communication from them. I've been a loyal member for 17 years and this is the treatment I received. I also feel they don't train their staff fully and when communicating with the consulted you don't get the full information now, I'm reaping the benefits or harsh backlash. I'm soo disappointed deeply and all I'm getting when I call is I'm sorry that doesn't fix my current situation, bad customer service