KK
Kabelo K
1 reviews | Active since Aug 2016
02 Sept 2022, 11:33
HORRIBLE SERVICE
Ur consultants are very ***********, i sent a surrender form 2 days ago surrending my savings /investment as i was given wrong financial adviswe, immediately after sending the form with supporting documents i called ro confirm if all ia in order and they did confirm that all ia in order now I'm shocked when i receive an email stating that the supporting documents aren't available.
I am fed up with the HORRIBLE service from u, it's utter despair!!!!
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Metropolitan Life's replyOfficial
02 Sept 2022, 12:30Dear Kabelo
We acknowledge receipt of your complaint on HelloPeter.
We sincerely apologize for the difficulty that you have encountered with regards to the surrender claim. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience.
We sincerely apologize for the difficulty that you have encountered with regards to the surrender claim. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply02 Sept 2022, 12:30
Official
Dear Kabelo
We acknowledge receipt of your complaint on HelloPeter.
We sincerely apologize for the difficulty that you have encountered with regards to the surrender claim. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience.
We sincerely apologize for the difficulty that you have encountered with regards to the surrender claim. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team