GZ
Gcinile Z

1 reviews | Active since May 2025

10 May 2025, 11:04

Horrible service

Beware of Metropolitan, service is bad. I waited the whole week last week coz their system was down, they told me I can apply for withdrawal on the 5th, the whole week from the 5th I have been trying to withdraw am not getting an sms, called the call centre ask them to do the withdrawal for me to this day am still waiting for payment that was supposed to take 48 hours it’s a week now still no payment. You will think you have investment with a good company until you try to withdraw that’s when you will realise that with Metropolitan you are on your own. One of their consultants called me and dropped the call on me

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Replies (1)
Metropolitan Life
Metropolitan Life's reply10 May 2025, 17:27
Official
Dear Gcinile Zitha,

We Acknowledge receipt of  your complaint on Hello Peter. We always strive to provide our customers with the best possible service, and we are sorry to hear that you have been struggling with your matter.

One of  our Complaint Escalation Specialists will investigate your complaint and revert back to you during business hours.

Regards 
Metropolitan Clientcare Team