Horrible service

I am writing on behalf of a family member on two issues the first one being a death claim that was declined. Amanda hunter the policy holder canceled her policy for her son Marvin hunter, wen she went in they cud not pick up any policy at all she canceled it 2 weeks prior however all payments was up to date unfortunately her son passed away instead of canceling the policy 30 October 2021 they canceled it with immediate effect irrespective that Payment was already done and the policy gives a 30 day cooling of period as well. The second issue is non payment of a paid up policy which metropolitan has never done they waiting for 30000 rand confirmed by their broker she 64 now still no payment of that