Horrible service!!!

I have been with metropolitan for many years and I have serveral policies with them. I visited the brunch in fox Street around January as I had retired and wanted to arrange that my premiums be debated from my account instead of the stop order. I got the shock of my life when I was told by a lady who did not even introduce herself that my policy was WORTHLESS and that all the depends on the policy were not covered. I then asked her what about all the money I have been paying for the past 12 years her exact words to me were 'it's gone down the drain'. She had no compassion, empathy or professionalism. She did not bother to explain why and how my policy was now "worthless".

I then reached out to Thelma who is a metropolitan representative who ignored my calls and messages and when she finally answered I asked for her help as I was told I lost everything she NEVER got back to me to assist!

In the interim I was calling and sending emails. I had been in contact with serveral people who assured me that my policy was still active but no one could explain to me why the lady at fox said what she did and no one really seemed to be concerned about what she said but I pressed on the matter and they would say they will look into it but no one ever did!

I was told that I could continue paying my premiums and not to worry that a consultant would contact me so we can discuss a payment arrangement. I was NEVER contacted to date!

On 20/08/2020 I received an sms from metropolitan stating that my policy had lapsed. I called them and Thandi the lady I spoke to told me there is nothing she can do and that head office has taken thier decision. I have been paying for 12 years and no one seems to care about all the money I've been paying.

I was never given a heads up no one called me to even ask why I had stopped paying (and the only reason was that I was told my policy with worthless ) or to be told I had missed a few months and if I don't pay the policy will lapse. There was no communication what so ever. Even during all the calls and emails I made with them no one warned me and still no one could explain the lady at fox.

I Want all my money back I've been nothing but a loyal customer and this is how I am treated.The consultants always claim to help you and then they never get back to you. I am very worried about the other policies I have with metropolitan and at this point I want to move them.