Horrible experience in my grieving time, I'm writing this complaint on behalf of my mother Theodora Pietersen

I have been a loyal client of Metropolitan for over 35 years. I only stopped premium contributions after my retirement which was at 60 years of age. I am so disappointed and unhappy with the recent funeral benefit payment. I feel I am ****** by Metropolotan from when I claimed for my young brother Lionel Pietersen in May 2021 I only got paid R5000 - If I knew this is the benefit I was going to receive I would not even have taken this benefit. I was paying R500 per month for my little brother's policy benefit for 5 years and this amount is more than the benefit payment I received, what is worse is that my little brother died of MVA and the benefit needed to be paid double. To this day I still do not understand why can I be treated like this. I was surprised and disappointed to find that the benefit amount disbursed was less and I had to make means to add the money so that the burial proceeded. As a Pensioner it was hard to bury my little brother and these caused financial strain on myself and my family. based on the premiums I have consistently paid and the coverage plan detailed in my policy documents. This discrepancy has caused significant financial strain and is contrary to the assurances provided when I enrolled in the plan. I lost my niece and today I went through to submit a claim for my niece Lee-Ann Adams where I was advised that the benefit payment will be R9000 which will be processed in the next 48 hours. I am still unhappy about this as this does not reflect what I have been paying for I feel Metropolitan does not put its customer first and I have had a horrible customer experience in my grieving time.