NQ
Ndaba Q
1 reviews | Active since Sept 2013
21 Jul 2021, 08:24
Horrible experience
What a horrible experience! My wife passed away in February 2021 leaving a policy with these people. We have been trying to claim and submitted all documents as required and there's not even an acknowledgment of receipt of those documents. All emails go unanswered. Quite disappointing for a company that wants us to believe they'll always be there when they are needed the most! Sies! Asisayifuni nabantwana bam!
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Metropolitan Life's replyOfficial
21 Jul 2021, 10:06Dear Ndaba
We acknowledge receipt of your complaint on HelloPeter.
We regret to read that your wife has passed on. Our sincere condolences go out to you and your family.
We are sorry to learn that you have encountered delays with the processing of your claim.
We will investigate and arrange for the claims consultant to contact you with outstanding claims requirements (if any)
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to read that your wife has passed on. Our sincere condolences go out to you and your family.
We are sorry to learn that you have encountered delays with the processing of your claim.
We will investigate and arrange for the claims consultant to contact you with outstanding claims requirements (if any)
Regards
Client Care Team
Metropolitan Life's reply21 Jul 2021, 10:06
Official
Dear Ndaba
We acknowledge receipt of your complaint on HelloPeter.
We regret to read that your wife has passed on. Our sincere condolences go out to you and your family.
We are sorry to learn that you have encountered delays with the processing of your claim.
We will investigate and arrange for the claims consultant to contact you with outstanding claims requirements (if any)
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to read that your wife has passed on. Our sincere condolences go out to you and your family.
We are sorry to learn that you have encountered delays with the processing of your claim.
We will investigate and arrange for the claims consultant to contact you with outstanding claims requirements (if any)
Regards
Client Care Team