TM
Thobekile M
1 reviews | Active since Jan 2014
02 Apr 2026, 07:09
Horrible customer service
I have had a policy with metropolitan and the maturity payout is the 1st of April. I followed all the necessary steps to get my funds, nothing has been received thus far and I need this money urgently. I tried calling and no one is able to assist, consultants keep dropping my calls The whatsapp number is also not helpful
Please assist for me to get paid as soon as possoble
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Replies (1)
Metropolitan Life's replyOfficial
07 Apr 2026, 12:07 Dear Thobekile,
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the difficulties you have encountered.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the difficulties you have encountered.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team
Metropolitan Life's reply07 Apr 2026, 12:07
Official
Dear Thobekile,
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the difficulties you have encountered.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the difficulties you have encountered.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team