********** Service Delivery

<p>It's been close to a year since my sister and I logged a death claim for policies taken out by our late mother. After numerous attempts to finalise the claim at the Ladysmith Metropolitan branch, as well as resubmitting documents which were "lost" and affidavits which were apparently incorrect, we have still not heard anything from the company. How do documents get lost? Completely unacceptable. It's always one story or another, I mean come on. We didn't experience any such problems with any other insurance policy holders. On top of that, we called the head office to find out if the documents had been received, and we were told NO, after resubmitting repeatedly? What kind of clown house do you operate where documents are not forwarded to the head office ? And then your consultant had the nerve to ask that once the money is paid out we reinvest it with company? After this terrible service why on earth would we make that mistake </p> <p> </p> <p>TO THIS DAY WE HAVE NOT RECEIVED THE CLAIM? 11 months later ! Unbelievable </p>