Honor your values and grant me what is rightfully supposed to be mine!!!!!

Metropolitan refuses to grant me (a beneficiary) my late father's partial surrender payout stating that I have to provide a Letter of Authority even when they have released some funds twice in the past without a hassle. I have been in contact with them for the past three weeks with no success. I do not even receive feedback unless I lash via email which is extremely unprofessional. To think that I had plans to proceed with them for any insurance service provided, I will not and urge potential customers to not consider using them for anything. Laverne Douries tries to help but keeps saying she needs to hear further from the head office. The documents I have sent have not changed for more than a decade, still, they do not want to assess my application and grant me MY funds. DO NOT USE METROPOLITAN. So disappointed. I wished my dad had used a different company!