Highly Annoyed!

I lodged a claim with Metropolitan on the 30th June 2021. Got a text that someonw will be in contact. Noone called. I called them atleast 3 times to check if all was in order and everytime yes. After 48 hours had passed I called again to be told my claim wasnt processed and it's still in the queue. The lady I spoke to (Laverne) promised to process it but could not guarantee that the money would be in by tomorrow ( 03/07/2021). I appreciate her efforts but extremely annoyed at how slow the process has been.