Highest Level of incompetence I have dealt with EVER

So my Mother passed away on Friday 12 May 2023 and I'm sure everybody would agree that the last thing a person would want to be bogged down with is the hassle to deal with claims being submitted and then being blatantly ignored when you submit your documentation.... especially If you have made 3 phone calls, tried the self help whatsapp app whichis NOT AT ALL AS USER FRIENDLY AS THEY WOULD LIKE YOU TO BELIEVE.... 2 failed attempts to log the claim and now you are stuck by emailing the documentation to their email address which is *** .... So I sent it through.... no response.... I contact them again and a mr, Mitumeleng assists.... his email address is *** who tells me to mail the documentation to him and cc. the info address..... so now I resubmit the documentation and wait.... Wednesday 17 May 2023 or the following day..... Still nothing..... I phone and ask for mr Mitumeleng .... message would be given for him to contact me back..... so I'm waiting and guess what??? No response... this was now the 3rd time calling and I send an email to both email addresses and the time is now 15h00 whereby I am telling them that I am not impressed with the fact that I am not receiving any feedback what so ever? Now my mother had various policies where claims had to be submitted at various places.... and ALL OF THEM.... responded within 1 working day that all the documentation has been received.... expressing condolences on her passing...... but wait for it............ still nothing from Metropolitan..... So here's the thing It was her wishes as it was a joint policy... that I should still continue with this policy once she has passed..... In fact not Only was I going to Honour her wishes, but as I stated in the emails I sent.... I wished to get a consultant to contact me so that I could add my wife to be on this policy..... drumbeat..... wait for it...... still radio silence from this company which leads me to think that this company is seriously to incompentent to deal with me.... This is the HIGHEST and ONLY level of incompetence I have had to deal with out of ALL THE CLAIMS..... I am disgusted to say the least.... They spend all this money on all these lovely brochures promising you peace of mind, professionalism and that your claim would be sorted within 48 Hours?? What a Joke and I hate to say it but where I would have consideredto honour my mothers dying wishes for me to continue with Metropolitan..... uhhhhhhmmmm no...... HEEEELLLLLLL NO..... they will get no future business from me...... When a loved one passes the last thing you wish to be saddled up with is incompetence from a policy and I unfortunately care to much for the ones I leave behind to burden them with future Incompetence...... truly sad and disappointing to experience....