High premiums and lower returns

I had a 5 years investment with metropolitan life. They never gave me a statement even once. When I ask the consultant that was assisting me with the policy he always had excuses. I started paying R700 the first year and it was a 5% fixed yearly increase until its maturity. The consultant told me that funds will be around 80K when it matured. Guess what I recieved 35k this month on the 1st when it matured . I actually paid more than I could recieve. I mean this is a day light ******* and it's a crime. I asked the consultant why I received so much low money and he said I must Google the head office email to log my query just imagine. I really need my statement and the full explanation on how can I pay more and get less returns. I will never recommend this company to anyone. They taking advantage of people. They need to give me all my premiums back.I need my money back Please assist urgently.