MM
Miranda M
1 reviews | Active since Feb 2010
21 Jul 2021, 11:39
Hellish customer service - unpaid claim
I submitted a funeral policy claim months ago and have been tossed from pillar to post. Everytime I call, a different person asks me to send the same documents. When I follow up, the emails go unanswered. I have done this a number of times now. 8 months have elapsed since the death date. I resorted to their Twitter inbox. Same story, assigned to someone again. Again no response when I followed up. I even instructed them to cancel ALL my business with them, dating back to the 90s. I can't go through this again. Even that went unanswered. Am pulling out my hair. Never ever have I experienced such bad customer service.
Helpful (0)
Replies (5)0
Replies (5)
Metropolitan Life's replyOfficial
21 Jul 2021, 12:29Dear Miranda
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the delay with your claim. Please accept our sincere apology for the breakdown in service.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the delay with your claim. Please accept our sincere apology for the breakdown in service.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply21 Jul 2021, 12:29
Official
Dear Miranda
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the delay with your claim. Please accept our sincere apology for the breakdown in service.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the delay with your claim. Please accept our sincere apology for the breakdown in service.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
MM
Miranda M's updateReviewer Update
27 Jul 2021, 20:18I am happy to report that my claim was investigated. There was a glitch on the system and this was rectified. I received an apology and my claim was settled. I can't thank Ms Aletta Clarence enough for spearheading this rescue mission. She kept me informed throughout and fast tracked my payment. Thank you, Aletta and Metropolitan team. You have restored my faith in your company.
MM
Miranda M's update27 Jul 2021, 20:18
Reviewer Update
I am happy to report that my claim was investigated. There was a glitch on the system and this was rectified. I received an apology and my claim was settled. I can't thank Ms Aletta Clarence enough for spearheading this rescue mission. She kept me informed throughout and fast tracked my payment. Thank you, Aletta and Metropolitan team. You have restored my faith in your company.
MM
Miranda M's updateReviewer Update
17 Sept 2021, 14:05Can someone please come back to me in Aletta's absence?
MM
Miranda M's update17 Sept 2021, 14:05
Reviewer Update
Can someone please come back to me in Aletta's absence?
MM
Miranda M's updateReviewer Update
16 Oct 2021, 09:08My case has been finalised positively. Thank you, Metropolitan.
MM
Miranda M's update16 Oct 2021, 09:08
Reviewer Update
My case has been finalised positively. Thank you, Metropolitan.
Metropolitan Life's replyOfficial
18 Oct 2021, 09:17Dear Miranda
Thank you for taking the time to share your appreciation. We value your feedback.
#Together we can!
Regards
Client Care Team
Thank you for taking the time to share your appreciation. We value your feedback.
#Together we can!
Regards
Client Care Team
Metropolitan Life's reply18 Oct 2021, 09:17
Official
Dear Miranda
Thank you for taking the time to share your appreciation. We value your feedback.
#Together we can!
Regards
Client Care Team
Thank you for taking the time to share your appreciation. We value your feedback.
#Together we can!
Regards
Client Care Team