Head Office processes a death claim for 3+ weeks and gives no feedback on Claim Process

<p>Im utterly disgusted with the lack of service received from Metropolitan. Ive been taking out policies with them since 1984, but I have come to regret my descisions every since. I have been a loyal client for many years and whenever I have to claim I struggle to get any cooperation or response from this pathetic company. I'm currently in mourning due to the passing of my mother and Metropolitan has just aggrevated how I feel with the lack of service/ability to assist me to get the claim paid out. Ive produced all documentation via email and at a branch visit. I was told at the branch it would take 48 hours before funds are paid out, the week and weekend has passed and still no communication received. My initial claim was submitted via email through to your head office and If i wasnt for my calling to find out about the process, I WOULD HAVE NEVER RECEIVED ANY SMS, EMAIL, TELEPHONE CALL OR EVENS POST to CONFIRM ALL DOCUMENTS WERE RECEIVED OR NOT. When I CALLED on saturday to the branch, they advised that HEAD OFFICE IS STILL BUSY PROCESSING. HOW ****ING LONG DOES IT TAKE FOR HEAD OFFICE TO PROCESS A R5000 DEATH CLAIM!! YOU ****ING PEOPLE ARE BEYOND THE TERM UNPROFFESIONAL. I HAVE RECEIVED NO ****ING RESPONSE THUS FAR FROM YOUR COMPANY AND DEMAND FOR THE 30+ YEARS OF BEING A LOYAL CLIENT THAT YOU **** WELL PICK UP THE TELEPHONE AND PHONE ME TO TELL ME WHY THE **** YOU PEOPLE CAN'T PROCESS THE DEATH CLAIM FASTER. IF I DO NOT RECEIVE A CALL FROM YOUR COMPANY TODAY I WILL TAKE MY BUSINESS ELSEWHERE</p>