ZM
Zinhle M
1 reviews | Active since Nov 2011
26 Aug 2020, 07:49
Grieving and frustrated
Metropolitan life refused to register a claim I’m making on behalf of my mother who had a funeral policy with them covering her parents, she is deceased and I was the beneficiary for her claim and when I went to claim for my grandfathers passing they refused to register claim even though I had all the relevant documents for the policy owner as well as the deceased parent. Do we also need to bring the body to the office for them to process claim as well???
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Replies (2)
Metropolitan Life's replyOfficial
26 Aug 2020, 10:08Dear Zinhle
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your grandfather's passing. Our sincere condolences go out to you and your family at this time of bereavement.
We are sorry to learn that you have encountered difficulties with the submission of the claim. We have to ensure that when we process a claim that we pay to the person that is contractually entitled to receive the claim proceeds.
One of our Client Care Assessors will investigate and revert back to you directly as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your grandfather's passing. Our sincere condolences go out to you and your family at this time of bereavement.
We are sorry to learn that you have encountered difficulties with the submission of the claim. We have to ensure that when we process a claim that we pay to the person that is contractually entitled to receive the claim proceeds.
One of our Client Care Assessors will investigate and revert back to you directly as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply26 Aug 2020, 10:08
Official
Dear Zinhle
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your grandfather's passing. Our sincere condolences go out to you and your family at this time of bereavement.
We are sorry to learn that you have encountered difficulties with the submission of the claim. We have to ensure that when we process a claim that we pay to the person that is contractually entitled to receive the claim proceeds.
One of our Client Care Assessors will investigate and revert back to you directly as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your grandfather's passing. Our sincere condolences go out to you and your family at this time of bereavement.
We are sorry to learn that you have encountered difficulties with the submission of the claim. We have to ensure that when we process a claim that we pay to the person that is contractually entitled to receive the claim proceeds.
One of our Client Care Assessors will investigate and revert back to you directly as soon as possible.
Regards
Client Care Team
ZM
Zinhle M's updateReviewer Update
26 Aug 2020, 10:39Thank you I would really appreciate it....
ZM
Zinhle M's update26 Aug 2020, 10:39
Reviewer Update
Thank you I would really appreciate it....