NM
Nomzamo M

1 reviews | Active since Jul 2023

27 Jan 2026, 23:59

Going above and beyond for customers

Best customer service experience received from a female agent in ulundi whose surname is Khumalo. Never her name but shes light skinned. Arrived there and it was extremely hot, I was sweating. She gave me time to calm down whilst assisting me, didnt rush me untill I was comfortable enough to continue. She assisted me superbly she even went as far as checking and giving me details of a policy I ddnt know I had.

You had to be there to understand how she made me feel. She delivered and gave me one of the experiences Ill never forget and this is coming from a recently retired person all the way from Nongoma coming to ulundi and receiving such.

Thank you sisi keep up the good work. It didnt end there she even offered me lift to go to Assupol because I ddnt know the place. Thank you so much sisi and Metropolitan

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Replies (1)
Metropolitan Life
Metropolitan Life's reply28 Jan 2026, 08:39
Official
 Dear Ms. Mdletshe

We acknowledge receipt of your post on HelloPeter. We always strive to serve all our clients well and would like to thank you for your positive feedback. #Together we can! Yours sincerely,Client Care Teamly,Client Care Team