GLUTINOUS COMPANY HAS NOT PAID MY CLAIM

I took out a policy at Metropolitan Life about two years ago for my eldest son. Last week Friday my eldest son died, in a brutal manner. I went to the Tygervalley Metropolitan branch on the 13th of May to put in my claim. I had all my paperwork in order. I never received a Reference Number for my claim.

Up until today, the 18th of May, I have received no payout.

They initially told me that the claim had to go to their internal Forensics Department for investigation, as my son was ******ed. That was the Thursday, 13th May. On Friday (14th May), one of their consultants called me to inform me that one of my documents was misscanned, which immediately told me that my claim was not loaded onto their system at this point in time.

I called on Monday (17th May) again to ask how far the processing of my claim is. I was told by the consultant that the money should reflect in my account late last night or early morning today (18th May).

When I called this morning, they told me that they need confirmation from the Undertaker to make a payout. What the hell does the undertaker have to do with me having paid diligently for two years, and now needing this money to lay my son to rest.

I am a bereaved mother who has lost her son, and this money hungry company has shown me no sympathy.

This has added to my trauma and I would advise nobody to ever take out a policy with Metropolitan Life.