IvdW
Ike van der Westhuizen
1 reviews | Active since Mar 2009
14 Mar 2023, 12:20
Getting ignored
I have a client that approached and asked me to assist them with a death claim for her late husband. I mailed and asked Metropolitan twice now for the requirements and relevant forms so that I can help the beneficiary but to no avail. I am just getting ignored.
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Metropolitan Life's replyOfficial
14 Mar 2023, 12:31Dear Ike
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you have encountered with obtaining the claim requirements. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience.
One of our Escalation Specialists will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you have encountered with obtaining the claim requirements. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience.
One of our Escalation Specialists will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply14 Mar 2023, 12:31
Official
Dear Ike
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you have encountered with obtaining the claim requirements. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience.
One of our Escalation Specialists will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you have encountered with obtaining the claim requirements. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience.
One of our Escalation Specialists will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team