FUTURE BUILDER MATURITY VALUE NOT AS PER INITIAL POLICY CONTRACT, REQUEST COPY OF ORIGINAL POLICY CONTRACT AND EXPLANATION.

Took out a future builder investment policy for my son and first premiums of R250.00 via stop order was deducted in August 1997. I have been paying this investment since then for the past 20 years and it is to mature and payout in the first week of December 2017, on receipt of the claim form with the amount to be paid out, it came as a shock to me to find out that i would only receive about R11 700 only for a policy that i have been paying for 20 years full. On visiting the branch in Potchefstroom i was asked to write a letter to Metropolitan requesting a copy of the policy contract, i was saving this money so as to be able to send my son to university and to initiation school, but now i find myself in a very awkward and disappointing situation. My son is going to initiation school on the 1st December 2017 and the money i was saving is not even going to cover those expenses. Please help me by making me understand what the maturity value on this policy is and even if i took out partial surrenders they can never take 80% of the maturity value.

Please see below all necessary information that could assist you in this regard:

Policy no: ********** 5053 Id no of policy owner: 970 ********** Id no of premium payer: 710 **********

Hope this finds your favourable attention and assistance.

Kind regards Lunga Tsotsi