FUNERAL POLICY PAYMENT - 2 WEEKS AND STILL WAITING
My aunt passed away 28 March - I contacted Metropolitan and was told that we would only be able to claim once we received the Death Certificate.
When I received the Death Certificate on 14 April I submitted the documentation for the first time. I sent the same documentation on 21 April, to which they responded that they can't trace the policy!!!!
Tuesday 26 April I finally get a response from a consultant who AGAIN asks me to send the documents as nothing had as yet been registered. They would then follow-up.
This morning Friday 29 April I contacted the call centre AGAIN only to be advised that they are still processing the request and will inform me by sms when it is processed.
TWO WEEKS, 3 emails and 3 calls later and THIS is their response.
NEVER WILL I RECOMMEND METROPOLITAN TO ANYONE - your service SUCKS!!!!
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the loss of your loved one. Our thoughts and prayers are with you and your family during this time of bereavement.
We regret reading of the difficulties and delay encountered with the claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the loss of your loved one. Our thoughts and prayers are with you and your family during this time of bereavement.
We regret reading of the difficulties and delay encountered with the claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team