Funeral policy nightmare!

<p>After my mother's recent passing I contacted Metropolitan and was advised that her funeral policy was in order and that I should pay the undertaker following which, after I'd submitted proof of payment together with the necessary documents they would reimburse me within 48 HOURS. </p> <p>I submitted all the aforementioned at Metropolitan's offices in Ptretoria Central only to be informed that the policy is worth MORE than what I paid for the funeral. I other words I paid R15 000 for the funeral and the policy would have covered R19 000. The agent then said that because the policy is worth more than what I paid they will have to wait for the estate account and then pay it into that account because they dont want to make two payments, R15 000 to me and R4000 to the estate!!! </p> <p>I was informed that this could take up to EIGHT WEEKS !!! Why can they not reimburse me as promised and pay the balance into the estate account when its ready. This goes exactly against what was promised by Metropolitan and the precise reason why we take out funeral policies.</p> <p>Will someone at Metropolitan please rectify this matter!!!! I am R15 000 out of pocket.</p>