SM
Sarah M
1 reviews | Active since Jul 2021
30 Jul 2021, 10:33
Funeral policy deducted
In June Metropolitan deducted funeral policy that I did not apply for on my persal.I requested refund and they did not refund.Now in July they deducted again.Please assist
Helpful (0)
Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
30 Jul 2021, 12:49Dear Sarah
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties you've experienced with the cancellation of your policy. Please bear in mind that its takes a month or two to implement or cancel the deduction via stop order.
This being said one of our Client Care assessors will investigate and revert back to your shortly.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties you've experienced with the cancellation of your policy. Please bear in mind that its takes a month or two to implement or cancel the deduction via stop order.
This being said one of our Client Care assessors will investigate and revert back to your shortly.
Regards
Client Care Team
Metropolitan Life's reply30 Jul 2021, 12:49
Official
Dear Sarah
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties you've experienced with the cancellation of your policy. Please bear in mind that its takes a month or two to implement or cancel the deduction via stop order.
This being said one of our Client Care assessors will investigate and revert back to your shortly.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties you've experienced with the cancellation of your policy. Please bear in mind that its takes a month or two to implement or cancel the deduction via stop order.
This being said one of our Client Care assessors will investigate and revert back to your shortly.
Regards
Client Care Team
SM
Sarah M's updateReviewer Update
03 Aug 2021, 12:03I would like to thank Hello Peter for their assistance. This morning I recieved refund from Metropolitan.
Thanks thanks thanks so much HelloPeter
Thanks thanks thanks so much HelloPeter
SM
Sarah M's update03 Aug 2021, 12:03
Reviewer Update
I would like to thank Hello Peter for their assistance. This morning I recieved refund from Metropolitan.
Thanks thanks thanks so much HelloPeter
Thanks thanks thanks so much HelloPeter
Metropolitan Life's replyOfficial
03 Aug 2021, 12:13Dear Sarah
Thank you for taking the time to provide feedback confirming your complaint was resolved.
What matters to you, matters to us too.
Regards
Metropolitan Client Care Team
Thank you for taking the time to provide feedback confirming your complaint was resolved.
What matters to you, matters to us too.
Regards
Metropolitan Client Care Team
Metropolitan Life's reply03 Aug 2021, 12:13
Official
Dear Sarah
Thank you for taking the time to provide feedback confirming your complaint was resolved.
What matters to you, matters to us too.
Regards
Metropolitan Client Care Team
Thank you for taking the time to provide feedback confirming your complaint was resolved.
What matters to you, matters to us too.
Regards
Metropolitan Client Care Team