Funeral Policy Claim with no feedback for more than a week!

Keeping a paying client in the dark for over a week is just beyond frustrating! There has not been a single word to me, especially that there was never any transparency in the form of proper feedback (with timelines) except for relayed promises from the so-called back office who continue to show me the middle finger in this whole admin mess that was caused by their own policy advisor to start with.

Besides just the mere call to ask my (non paying) sister for verification on our 'parent', why would I not be kept informed of the consequences/ramifications/delays afterwards!. And what about holding the person who caused this admin mess when offering me the policy in the 1st place (which I also did alert them about) accountable too! Now I have to suffer because of someone else's mess and I'm being kept in the dark, after having been paying for this policy for over a decade.

This is really utter *******, HONESTLY! I'm beyond DISAPPOINTED AND FRUSTRATED BY METROPOLITAN AT THIS STAGE!