Funeral Policy Claim not prioratised and not paid

I submitted a claim for a funeral benefit on thursday morning and I have not recieved a call from Metropolitan about my claim. We buried my sister yesterday and i could not even contribute and assist financialy because my claim was not paid and I am not told anything. What is the purpose of funeral insurance if it is paid in time to arrange the funeral? I have had this funeral policy for more than 10 years now but im disappointed and hurt and feel humiliated by Metropolitan on how they handle claim, I want to cancel this policy with them and demand all my 11 years contributions