MM
Malepanta M
1 reviews | Active since May 2017
12 Apr 2024, 09:20
Funeral policy
i have a funeral policy with metropolitan life for 12 years now i receive i receive as sms that my policy is in arears i made 3 payment and send through proof of payment contacted them to confirm the proof of payment it was acknowledged now they send an email starting that the cannot not allocate my payment without proper information of which i have provide them with, why are they not reversing my money if that was the case their customer service is pathetic
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Metropolitan Life's replyOfficial
12 Apr 2024, 11:30Dear Malepanta
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties with our service.
Regrettably, your post does not contain sufficient information for us to trace your policy.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace your policy and investigate the complaint.
Yours sincerely,Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties with our service.
Regrettably, your post does not contain sufficient information for us to trace your policy.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace your policy and investigate the complaint.
Yours sincerely,Client Care Team
Metropolitan Life's reply12 Apr 2024, 11:30
Official
Dear Malepanta
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties with our service.
Regrettably, your post does not contain sufficient information for us to trace your policy.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace your policy and investigate the complaint.
Yours sincerely,Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties with our service.
Regrettably, your post does not contain sufficient information for us to trace your policy.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace your policy and investigate the complaint.
Yours sincerely,Client Care Team