CN
Clara N
1 reviews | Active since Jul 2012
25 Aug 2015, 12:39
Funeral policy cash back delays
I joined Metropolitan Life Funeral in 2014 and in Feb this it was my 12 month anniversary. My sales rep Mr Billy informed that I should claim and claim forms were submitted more than 2 months ago. I have been making follow ups with Billy Phiri in vain. Of late he is not even taking my calls and I am wondering if it such a fuss to get a cash back, what will happen in the event of a death claim. If I had read complaints from this platform about Metropolitan before taking the policies, I doubt I would have joined- now I am stuck and will have to hope for the best in the event of a death in my family. DISAPPOINTED!!!!
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Metropolitan Life's replyOfficial
25 Aug 2015, 12:54Hello clarangobeni,
Thank you for bringing this matter to our attention.
I apologise for the delays you have experienced and refer to our email to you of this afternoon. I hope to resolve this to your satisfaction as soon as possible.
Kind Regards,
Amanda Vraagom
Client Care
Thank you for bringing this matter to our attention.
I apologise for the delays you have experienced and refer to our email to you of this afternoon. I hope to resolve this to your satisfaction as soon as possible.
Kind Regards,
Amanda Vraagom
Client Care
Metropolitan Life's reply25 Aug 2015, 12:54
Official
Hello clarangobeni,
Thank you for bringing this matter to our attention.
I apologise for the delays you have experienced and refer to our email to you of this afternoon. I hope to resolve this to your satisfaction as soon as possible.
Kind Regards,
Amanda Vraagom
Client Care
Thank you for bringing this matter to our attention.
I apologise for the delays you have experienced and refer to our email to you of this afternoon. I hope to resolve this to your satisfaction as soon as possible.
Kind Regards,
Amanda Vraagom
Client Care