1 reviews | Active since Nov 2024
funeral policy and Metropolitan
We have submitted our claim via whats app on the 11th October 2024 ON calling on the 15th October we discovered that the claim has not been processed and is not seen on the system We had to redo the claim. We received an call back on the 15th that the documents is required and that the Unnatural death is now in question, In all of this we needed to bury our loved on the 20th October, until Metropolitan decide on the outcome of which today 11-11-2024 is still not resolved, Surely there is no empathy and sympathy when it comes to a funeral policy and Metropolitan, We have received no feedback after the 15th and we had to load a complaint on the 18th with ref ***** and to date we have not received a call from the assigned contact person. On 22nd Oct we received a call from a consultant and advised they will look into the matter and give us a conclusion by Friday 25th October 2024. After numerous attempt on our side this has now been going on for weeks and no results, Your consultant calls us on Friday 25th and advised that they require the details of the deceased? How is it that all the documents with all this information was sent and completed on the 11th and again on the 15th but this information is now only required? Makes one wonder if the document was vetted and read through? On Wednesday 30th October 2024 your consultant has called me again with no other feedback then the same she provided with every other call, They waiting? On the 08th November a call once again with the same update, you waiting? With all this we have now A month and clearly the process that you follow is fruitless, with a big origination as yourself clearly there should be another process to follow, Somehow there should be next step as this will not be resolved any time soon as we are working with a public hospital, Can we please have this matter referred to a senior as we have reached our peak with patience with this claim . We are consideration to have our other policies cancelled with yourselves and this now raised a concern that this will happen on another claim? I must say I have never been more disgusted at a service provider like now. How can once mourn a tragic ,unexpected death of a loved one when you are not treated and assisted with compassion
We acknowledge receipt of your complaint on HelloPeter. Please accept our sincere condolences during this time of bereavement.
We always strive to serve all our clients well and regret reading that you have experienced delays with your claim. We do aim for a 48 hour turnaround time with our funeral claims and have an above 95 % success rate at achieving this.
Each claim is as unique as our individual clients. Therefore it is not always possible to meet our goal of 48 hours turnaround time, especially in cases where we have to rely on the co-operation and availability of an external party, like the investigating officer.
Our claims division is tirelessly working on the validations so that we can finalize the claim assessment as rapidly as possible.
One of our Escalation Specialists will investigate and revert back to you as soon as we can.
#What matters to you, matters to us!
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter. Please accept our sincere condolences during this time of bereavement.
We always strive to serve all our clients well and regret reading that you have experienced delays with your claim. We do aim for a 48 hour turnaround time with our funeral claims and have an above 95 % success rate at achieving this.
Each claim is as unique as our individual clients. Therefore it is not always possible to meet our goal of 48 hours turnaround time, especially in cases where we have to rely on the co-operation and availability of an external party, like the investigating officer.
Our claims division is tirelessly working on the validations so that we can finalize the claim assessment as rapidly as possible.
One of our Escalation Specialists will investigate and revert back to you as soon as we can.
#What matters to you, matters to us!
Regards
Client Care Team
Thank you for your additional comments.
The information on the documents received thus far is not conclusive and we are waiting on the Post Mortem report to see if there is sufficient information to make the claim decision.
Regards
Client Care Team
Thank you for your additional comments.
The information on the documents received thus far is not conclusive and we are waiting on the Post Mortem report to see if there is sufficient information to make the claim decision.
Regards
Client Care Team