MW
Meagan W
1 reviews | Active since Oct 2019
26 May 2021, 21:23
Funeral policy
My dad got a funeral policy with metropolitan which states when he turn 65 he will not make any payments, he turn 65 in February 2021,they advised he need to pay for March and April, now few weeks back he received a sms saying a payment for May are due. I need to know wat is happening with his policy. Please call me on *** as I need to understand why he still needs to pay, as my dad are so stress out about this policy
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Replies (3)
Metropolitan Life's replyOfficial
26 May 2021, 21:52Dear Meagan
We acknowledge receipt of your HelloPeter complaint of this evening.
We are sorry to learn that your father's policy did not automatically become Fully Paid-up up when he turned 65.
In the past clients whose policies become paid-up at age 65, had to apply/submit a retirement claim for the policy to be made paid up.
Benefits on the Paid up policy (PUP)would depend on the number of years the member contributed to their cover levels:
We acknowledge receipt of your HelloPeter complaint of this evening.
We are sorry to learn that your father's policy did not automatically become Fully Paid-up up when he turned 65.
In the past clients whose policies become paid-up at age 65, had to apply/submit a retirement claim for the policy to be made paid up.
Benefits on the Paid up policy (PUP)would depend on the number of years the member contributed to their cover levels:
- contributions of at least 5 years is needed for a participant to qualify for 50 % of their cover level on the PUP
- for each completed year thereafter, the percentage increases by 10 % until a full 10 years or more's contributions have been received - then cover for the participant would be 100 % of their cover.
- The same sliding scale applies to increases in cover.
Nowadays, if a member reaches membership cessation age/retirement age on the policy, and has contributed a full 10 years to their latest cover, the policy is automatically made paid-up when they reach retirement age.
However if the client has not contributed 10 full years to their latest cover, we allow them to continue until they've contributed to the latest cover level for the full 10 years.
However, if the client prefers making the policy PUP at reaching retirement age, they are entitled to do so. We would then calculated the PUP benefits in accordance to the sliding scale described above.
Unfortunately your post did not contain sufficient information to trace your father's policy number.
One of our Client Care Assessors will be in contact to obtain the information necessary to investigate and respond to you.
Regards
Client Care Team
Metropolitan Life's reply26 May 2021, 21:52
Official
Dear Meagan
We acknowledge receipt of your HelloPeter complaint of this evening.
We are sorry to learn that your father's policy did not automatically become Fully Paid-up up when he turned 65.
In the past clients whose policies become paid-up at age 65, had to apply/submit a retirement claim for the policy to be made paid up.
Benefits on the Paid up policy (PUP)would depend on the number of years the member contributed to their cover levels:
We acknowledge receipt of your HelloPeter complaint of this evening.
We are sorry to learn that your father's policy did not automatically become Fully Paid-up up when he turned 65.
In the past clients whose policies become paid-up at age 65, had to apply/submit a retirement claim for the policy to be made paid up.
Benefits on the Paid up policy (PUP)would depend on the number of years the member contributed to their cover levels:
- contributions of at least 5 years is needed for a participant to qualify for 50 % of their cover level on the PUP
- for each completed year thereafter, the percentage increases by 10 % until a full 10 years or more's contributions have been received - then cover for the participant would be 100 % of their cover.
- The same sliding scale applies to increases in cover.
Nowadays, if a member reaches membership cessation age/retirement age on the policy, and has contributed a full 10 years to their latest cover, the policy is automatically made paid-up when they reach retirement age.
However if the client has not contributed 10 full years to their latest cover, we allow them to continue until they've contributed to the latest cover level for the full 10 years.
However, if the client prefers making the policy PUP at reaching retirement age, they are entitled to do so. We would then calculated the PUP benefits in accordance to the sliding scale described above.
Unfortunately your post did not contain sufficient information to trace your father's policy number.
One of our Client Care Assessors will be in contact to obtain the information necessary to investigate and respond to you.
Regards
Client Care Team
MW
Meagan W's updateReviewer Update
26 May 2021, 23:25On your system it says the retirement is until Feb 2021, now they saying its until June 2021 who are u guys trying to fool
MW
Meagan W's update26 May 2021, 23:25
Reviewer Update
On your system it says the retirement is until Feb 2021, now they saying its until June 2021 who are u guys trying to fool
Metropolitan Life's replyOfficial
27 May 2021, 09:19Dear Meagan
Thank you for your additional comment.
Our Assessor has also received your reply to our email containing the policy number.
Please don't forget to send the Letter of authority from the policy owner, allowing us to discuss his policy with you.
We will investigate and revert back to you as soon as possible.
Regards
Client Care Team.
Thank you for your additional comment.
Our Assessor has also received your reply to our email containing the policy number.
Please don't forget to send the Letter of authority from the policy owner, allowing us to discuss his policy with you.
We will investigate and revert back to you as soon as possible.
Regards
Client Care Team.
Metropolitan Life's reply27 May 2021, 09:19
Official
Dear Meagan
Thank you for your additional comment.
Our Assessor has also received your reply to our email containing the policy number.
Please don't forget to send the Letter of authority from the policy owner, allowing us to discuss his policy with you.
We will investigate and revert back to you as soon as possible.
Regards
Client Care Team.
Thank you for your additional comment.
Our Assessor has also received your reply to our email containing the policy number.
Please don't forget to send the Letter of authority from the policy owner, allowing us to discuss his policy with you.
We will investigate and revert back to you as soon as possible.
Regards
Client Care Team.