Funeral policy

I took out a funeral policy with metropolitan in January, I then decided to cancel policy in February before 1st premium gets deducted. They even sent me a sms confirming that my cancel was valid. End of February came premium was deducted when I queried the consultant advised that she could see I canceled policy in Jan but someone took out same policy using my details.

To date the premium is still being deducted and I have been to there offices but finding no joy in being assisted. I have never come across such appalling service from consultants to senior management. They have promised to refund me on so many occasions but failed to do so.

I have tried to sort this out politely but am forced to take legal action and open up a case of *****....