LP
Louis P

1 reviews | Active since Aug 2017

28 Aug 2017, 09:00

Funeral Policy

We have a Been paying a Funeral Policy for more than 10 years but when it's time for you to help us when we have a Funeral You tell us that sorry you can't help us,it's funny how you Guys always give good service when we open a policy and be rude when we want to claim

0
Replies (3)
Metropolitan Life
Metropolitan Life's reply28 Aug 2017, 09:27
Official

Dear Mr. Papo

Thank you for reporting the matter to our office.

Please accept our condolences at this time of bereavement.

We always try to put our client at the centre of all we do and regret that you have had a poor client service experience.

One of our Client Care Assessors will contact you directly to obtain more information, so that we may investigate your complaint.

Regards

Client Care Team

Tel: ***

Fax: ***

Email: ***

LP
Louis P's update28 Aug 2017, 16:49
Reviewer Update
Happy with feedback received,there was lack of communication between myself and the consultant.but thanks to Aletta she explained everything and sorted the matter out.
Metropolitan Life
Metropolitan Life's reply29 Aug 2017, 06:38
Official

Dear Mr. Papo

I'm gad we could assist.

All the best with your arrangements.

Regards

Client Care Team