SS
Sibusiso S
1 reviews | Active since Feb 2025
12 Feb 2025, 17:05
Funeral Cover not payed
‼️PEOPLE DO NOT TAKE METROPOLITAN COVERS‼️
We had a funeral past weeks and metropolitan didn’t pay us,but we did cover our father I’m going to write this to all the social media platforms,the lady who was assisting us was very cruel and rude, metropolitan they said they won’t make a pay to bury our father, but we have been paying since 2022 and we never skip a month without paying them… this is so hurting 💔
Even today they haven’t pay us they are telling us about postmortem investigation till today we call them they tell us same stories, don’t be fooled by these people I’m going to expose them and make sure that they loss their clients, we are in debts as we speak they haven’t payed our funeral cover💔
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Metropolitan Life's replyOfficial
13 Feb 2025, 10:15Dear Sibusiso
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered delays with your claim.
We have a 95 % success rate at paying valid claims within 48 hours.
There are however some exceptions, amongst which for instance where the insured person was not related to the policy owner and should never have been covered or if they are related to the policy owner, but their relationship was not correctly provided at application stage.
We then need to have additional validations done to see if the insured was related to the policy owner and whether or not their relationship is of such a nature that the terms and conditions allows their cover under the relationships defined in the contract.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered delays with your claim.
We have a 95 % success rate at paying valid claims within 48 hours.
There are however some exceptions, amongst which for instance where the insured person was not related to the policy owner and should never have been covered or if they are related to the policy owner, but their relationship was not correctly provided at application stage.
We then need to have additional validations done to see if the insured was related to the policy owner and whether or not their relationship is of such a nature that the terms and conditions allows their cover under the relationships defined in the contract.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply13 Feb 2025, 10:15
Official
Dear Sibusiso
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered delays with your claim.
We have a 95 % success rate at paying valid claims within 48 hours.
There are however some exceptions, amongst which for instance where the insured person was not related to the policy owner and should never have been covered or if they are related to the policy owner, but their relationship was not correctly provided at application stage.
We then need to have additional validations done to see if the insured was related to the policy owner and whether or not their relationship is of such a nature that the terms and conditions allows their cover under the relationships defined in the contract.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered delays with your claim.
We have a 95 % success rate at paying valid claims within 48 hours.
There are however some exceptions, amongst which for instance where the insured person was not related to the policy owner and should never have been covered or if they are related to the policy owner, but their relationship was not correctly provided at application stage.
We then need to have additional validations done to see if the insured was related to the policy owner and whether or not their relationship is of such a nature that the terms and conditions allows their cover under the relationships defined in the contract.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team