Funeral cover claim not paid

I am very disappointed ☹️ in this Metrofin financial they have really hurt us in a hurtful time.My father past away and had a loan and a funeral cover with them the last cover they had. We didn’t know that he had a cover with them but found out when they deducted the last money in his account even when he’s dead,they deducted and now they don’t want to payout the funeral cover saying it’s already late we cannot receive the funeral cover money that my father had paid for.they are so cruel they have hurt my mother so much they are so ********* and we believed in them so much.I am so hurt and I believe that this will help others as I can see that the are so many complaints about them and you are not acting and helping but I always believed in hello Peter as it has once helped me so much.