Funeral Claims still not paid after 10 days.

Worse experience ever I submitted a funeral claim on the 25th April 2022 and was told that it will take 48hrs today the 5th May 2022 I still have not received a payout and what’s irritating me is that there no communication from Metropolitan I must be the one calling for an update. I called more than 3 times and was told my claim is in process, after a week I called in again on Monday the 3rd May 2022 and was told that my claim has not yet been processed after my call I received a call for the first time after a week form Neliswa Tshabalala to start the process of the claim after 7 days and she told me she will put the payment on express after 2 days till no payment i again had to email her to ask for an updated she responded “ My apologies I was not aware that you haven’t received money But I have requested express” I had to borrow money for the funeral because Metropolitan didn’t pay on time and still hasn’t paid after 10 days of submitting a claim. I regret having funeral policy with Metropolitan no sense of urgency or professionalism at all.