TN
Terry N
1 reviews | Active since Jun 2019
26 Aug 2020, 14:29
FUNERAL CLAIMS COMPLETE INCOMPETENCE
After 7 full days of the passing of my Mom, 3 emails including all the relevant documentation, plus a phonecall to the call centre and being promised that the funeral claim people would return my call and NOTHING .. it was only when I posted how upset I was on Facebook with the company that someone returned my call, but even now I am waiting for the claim to be settled so the undertakers can be paid. This is NOT pair of shoes you are dealing with, THIS IS SEEING TO THE ARRANGEMENTS OF A LOST MEMBER OF FAMILY ... complete INCOMPETENCE
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Metropolitan Life's replyOfficial
26 Aug 2020, 14:55Dear Terry
We are sorry to hear of the passing of your loved one and challenges experienced with the processing of your claim. Please accept our heartfelt condolences with your loss.
Your claim has been escalated to the claims team whom will contact you shortly.
From 1 August Metropolitan embarked on a much needed system migration and it has unfortunately resulted in some unforeseen service delays.
We are doing our best to overcome these hurdles so that they don't impact our clients.
We remain committed to provide excellent service and meet your needs to the best of our ability.
Regards
Client Care
We are sorry to hear of the passing of your loved one and challenges experienced with the processing of your claim. Please accept our heartfelt condolences with your loss.
Your claim has been escalated to the claims team whom will contact you shortly.
From 1 August Metropolitan embarked on a much needed system migration and it has unfortunately resulted in some unforeseen service delays.
We are doing our best to overcome these hurdles so that they don't impact our clients.
We remain committed to provide excellent service and meet your needs to the best of our ability.
Regards
Client Care
Metropolitan Life's reply26 Aug 2020, 14:55
Official
Dear Terry
We are sorry to hear of the passing of your loved one and challenges experienced with the processing of your claim. Please accept our heartfelt condolences with your loss.
Your claim has been escalated to the claims team whom will contact you shortly.
From 1 August Metropolitan embarked on a much needed system migration and it has unfortunately resulted in some unforeseen service delays.
We are doing our best to overcome these hurdles so that they don't impact our clients.
We remain committed to provide excellent service and meet your needs to the best of our ability.
Regards
Client Care
We are sorry to hear of the passing of your loved one and challenges experienced with the processing of your claim. Please accept our heartfelt condolences with your loss.
Your claim has been escalated to the claims team whom will contact you shortly.
From 1 August Metropolitan embarked on a much needed system migration and it has unfortunately resulted in some unforeseen service delays.
We are doing our best to overcome these hurdles so that they don't impact our clients.
We remain committed to provide excellent service and meet your needs to the best of our ability.
Regards
Client Care