mM
marlizetaljaard M
1 reviews | Active since Apr 2016
19 Jan 2026, 17:08
Funeral benefit not paying out. It's been a week!!
I submitted a death claim last week Tuesday, the 13th of January. There was funeral cover included in the life policy. My mother's funeral was on Friday, the 16th of January already and no funeral payoyt received as yet. I phone them twice per day regarding the progress but it seems as if they're ***********. No answers and no payout. I need to pay the funeral home!!! I know the life policy will take some time, I just need the funeral payout ASAP. I'm really not satisfied with the service received this far
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Replies (3)
Metropolitan Life's replyOfficial
19 Jan 2026, 17:22Dear Marelize
We acknowledge receipt of your complaint.
We are sorry to read about your mother's passing. Our sincere condolences go out to you and the family during this time of bereavement.
Thank you for providing the policy number.
We are sorry to read about your mother's passing. Our sincere condolences go out to you and the family during this time of bereavement.
Thank you for providing the policy number.
One of our Escalation Specialists will reach out to you shortly in orde to obtain the information necessary to trace the policy, investigate and revert back to you in this regard.
Regards
Client Care Team
Metropolitan Life's reply19 Jan 2026, 17:22
Official
Dear Marelize
We acknowledge receipt of your complaint.
We are sorry to read about your mother's passing. Our sincere condolences go out to you and the family during this time of bereavement.
Thank you for providing the policy number.
We are sorry to read about your mother's passing. Our sincere condolences go out to you and the family during this time of bereavement.
Thank you for providing the policy number.
One of our Escalation Specialists will reach out to you shortly in orde to obtain the information necessary to trace the policy, investigate and revert back to you in this regard.
Regards
Client Care Team
mM
marlizetaljaard M's updateReviewer Update
20 Jan 2026, 13:44It's now almost 14:00 the next day and still no response or answers? I held the line for 12 minutes today just to be told someone will phone me back. This is unacceptable.
mM
marlizetaljaard M's update20 Jan 2026, 13:44
Reviewer Update
It's now almost 14:00 the next day and still no response or answers? I held the line for 12 minutes today just to be told someone will phone me back. This is unacceptable.
Metropolitan Life's replyOfficial
21 Jan 2026, 10:01Dear Marelize
Thank you for your additional posts.
We believe the matter has been resolved since your post.
#Together we can!
Regards
Client Care Team
Thank you for your additional posts.
We believe the matter has been resolved since your post.
#Together we can!
Regards
Client Care Team
Metropolitan Life's reply21 Jan 2026, 10:01
Official
Dear Marelize
Thank you for your additional posts.
We believe the matter has been resolved since your post.
#Together we can!
Regards
Client Care Team
Thank you for your additional posts.
We believe the matter has been resolved since your post.
#Together we can!
Regards
Client Care Team