SN
Sithabile N
1 reviews | Active since Jan 2024
14 Jan 2024, 21:06
Funds not being received after the passing of my sister
It marks 6 years since my sister Nomusa Dominic Mvelase has passed and had left 2 kids who have been since struggling since the funds have not been released to date. I have been sent to pillar post and till to date I have not received the funds. I have submitted everything, I am not receiving assistance at all.
Helpful (0)
Replies (4)0
Replies (4)
Metropolitan Life's replyOfficial
15 Jan 2024, 09:06Dear Sithabile N
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We confirm that we are busy investigating your complaint.
One of our escalation specialists will revert to you shortly.
Yours sincerely,
Client Care Team
Metropolitan Life's reply15 Jan 2024, 09:06
Official
Dear Sithabile N
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
We confirm that we are busy investigating your complaint.
One of our escalation specialists will revert to you shortly.
Yours sincerely,
Client Care Team
SN
Sithabile N's updateReviewer Update
15 Jan 2024, 09:36That will be greatly appreciated as one is really devastated with the poor service received from the company.
And one would also like to know the period it takes for funds to be paid after the passing of the person.
And one would also like to know the period it takes for funds to be paid after the passing of the person.
SN
Sithabile N's update15 Jan 2024, 09:36
Reviewer Update
That will be greatly appreciated as one is really devastated with the poor service received from the company.
And one would also like to know the period it takes for funds to be paid after the passing of the person.
And one would also like to know the period it takes for funds to be paid after the passing of the person.
Metropolitan Life's replyOfficial
15 Jan 2024, 11:02Dear
Thank you for your additional comments, the content of which is noted.
We are still busy investigating your complaint and will reach out to you directly as soon as possible.
Kind regards
Client Care Team
Thank you for your additional comments, the content of which is noted.
We are still busy investigating your complaint and will reach out to you directly as soon as possible.
Kind regards
Client Care Team
Metropolitan Life's reply15 Jan 2024, 11:02
Official
Dear
Thank you for your additional comments, the content of which is noted.
We are still busy investigating your complaint and will reach out to you directly as soon as possible.
Kind regards
Client Care Team
Thank you for your additional comments, the content of which is noted.
We are still busy investigating your complaint and will reach out to you directly as soon as possible.
Kind regards
Client Care Team
SN
Sithabile N's updateReviewer Update
29 Jan 2024, 08:32Please can you advise on the progress of the claim since no has called or said anything. I was told that I would be called a week ago and that all this will be finalized within 2 weeks however it is quite. Urgently advise please.
SN
Sithabile N's update29 Jan 2024, 08:32
Reviewer Update
Please can you advise on the progress of the claim since no has called or said anything. I was told that I would be called a week ago and that all this will be finalized within 2 weeks however it is quite. Urgently advise please.