Full Surrender Withdrawal

Item: Metropolitan Life
Rating: 1
Author: Brian D

I would like to to take this time and give an reviewor should I put it this way an verry poor process at Metropolitan their consultants are very rude and have No idea what they doing I have app**** for my Full Surrender withdrawal since thec26 of April on Tuesday even now still back and forth on my documents that we sent to them on Tuesday these consultants are very Rude Thando Pedro Thulisa the least is endless some I don't even recall their names they are so Rude and knows Nothing about customer service this is the reason m closing my account with them their services sucks I wouldn't advice anyone to do business with them they don't care about people at all.

Helpful (0)

Replies (5)

Metropolitan Life's replyOfficial

29 Apr 2022, 16:18

Dear Brian

We acknowledge receipt of your complaint on HelloPeter.

We are sorry to read about the difficulties in accessing the funds on your policy,

One of our Client Care Assessors will investigate and revert back to you as soon as possible. Please accept our sincere apologies for any poor service experienced thus far.

Regards

Client Care Team

Best regards,

Metropolitan Life's reply29 Apr 2022, 16:18

Official

Best regards,

Brian D's updateReviewer Update

29 Apr 2022, 16:29

That's the story of everyday I have been told that long time no body ever tried to contact me even when I contact your call center your rude agents are Not helpful at all I really regret the day I associate myself with your company.

Brian D's update29 Apr 2022, 16:29

Reviewer Update

Metropolitan Life's replyOfficial

29 Apr 2022, 16:44

Dear Brian

Your additional comments are noted.

We will address all the facets of your complaint and revert back to you soonest.

Regards

Client Care Team

Best regards,

Metropolitan Life's reply29 Apr 2022, 16:44

Official

Dear Brian

Your additional comments are noted.

We will address all the facets of your complaint and revert back to you soonest.

Regards

Client Care Team

Best regards,

Brian D's updateReviewer Update

29 Apr 2022, 17:00

What's the use of having consultants who are not helping I am with the consultant her name is Noxolo as m typing she doesn't know what to do since yesterday my application was on progress and you guys don't even care why I want this money all u doing is just busy replying and that doesn't help with anything

Brian D's update29 Apr 2022, 17:00

Reviewer Update

Metropolitan Life's replyOfficial

29 Apr 2022, 17:08

Dear Brian

Your additional comments are noted.

Please allow us the opportunity to investigate and revert back to you.

Regards

Client Care Team

Best regards,

Metropolitan Life's reply29 Apr 2022, 17:08

Official

Dear Brian

Your additional comments are noted.

Please allow us the opportunity to investigate and revert back to you.

Regards

Client Care Team

Best regards,