SN
Sibongile N
1 reviews | Active since Feb 2016
26 Jul 2021, 14:09
Frustrating Service
I have submitted a claim and required documents on the 22nd of July. Called metropolitan everyday to follow up. This is my first claim since I took up the policy and the service I’m getting is so frustrating. Policy ***... I was promised peace of mind and 4 hours turn around time for a claim but I am not getting any of those. It’s so frustrating that I am here crying and trying to arrange a funeral. Please get back to me, I desperately need Metropolitan to pull through for me.
Helpful (0)
Replies (5)0
Replies (5)
Metropolitan Life's replyOfficial
26 Jul 2021, 14:24Dear Sibongile
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about your grandmother's passing. Please accept our sincere condolences at this sad time of loss and mourning.
We regret that you have encountered delays around the claim. Our turnaround time is 48 hours after receipt of all claim documents.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about your grandmother's passing. Please accept our sincere condolences at this sad time of loss and mourning.
We regret that you have encountered delays around the claim. Our turnaround time is 48 hours after receipt of all claim documents.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply26 Jul 2021, 14:24
Official
Dear Sibongile
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about your grandmother's passing. Please accept our sincere condolences at this sad time of loss and mourning.
We regret that you have encountered delays around the claim. Our turnaround time is 48 hours after receipt of all claim documents.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about your grandmother's passing. Please accept our sincere condolences at this sad time of loss and mourning.
We regret that you have encountered delays around the claim. Our turnaround time is 48 hours after receipt of all claim documents.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
SN
Sibongile N's updateReviewer Update
26 Jul 2021, 14:58I will await communication from client care.
SN
Sibongile N's update26 Jul 2021, 14:58
Reviewer Update
I will await communication from client care.
Metropolitan Life's replyOfficial
27 Jul 2021, 12:17Dear Sibongile
Our Assessor could not reach you telephonically and has emailed you.
Please check your emails and revert back directly to the Assessor
Many thanks
Client Care Team
Our Assessor could not reach you telephonically and has emailed you.
Please check your emails and revert back directly to the Assessor
Many thanks
Client Care Team
Metropolitan Life's reply27 Jul 2021, 12:17
Official
Dear Sibongile
Our Assessor could not reach you telephonically and has emailed you.
Please check your emails and revert back directly to the Assessor
Many thanks
Client Care Team
Our Assessor could not reach you telephonically and has emailed you.
Please check your emails and revert back directly to the Assessor
Many thanks
Client Care Team
SN
Sibongile N's updateReviewer Update
27 Jul 2021, 23:53Feedback regarding my above complain. Metropolitan life sorted it out and communicated better. My claim was paid today. Thank you.
SN
Sibongile N's update27 Jul 2021, 23:53
Reviewer Update
Feedback regarding my above complain. Metropolitan life sorted it out and communicated better. My claim was paid today. Thank you.
Metropolitan Life's replyOfficial
28 Jul 2021, 09:33Dear Sibongile
Thank you for your valued feedback.
What matters to you, matters to us!
Regards
Client Care Team
Thank you for your valued feedback.
What matters to you, matters to us!
Regards
Client Care Team
Metropolitan Life's reply28 Jul 2021, 09:33
Official
Dear Sibongile
Thank you for your valued feedback.
What matters to you, matters to us!
Regards
Client Care Team
Thank you for your valued feedback.
What matters to you, matters to us!
Regards
Client Care Team