1 reviews | Active since Sept 2024
Frustrated widow
I am formally lodging my serious concern regarding a claim I submitted with Metropolitan, which has yet to be properly addressed. Despite my follow-ups, I was informed telephonically that the claim had already been paid out. When I requested the details of the recipient, information that is also of great importance to the deceased’s family, I was instructed to provide a letter of executorship. On 10 July, I duly submitted the requested letter and all supporting documents. To date, I have received no feedback or resolution from Metropolitan. This prolonged silence and lack of transparency are both unacceptable and highly concerning. The continued failure to address this matter raises serious suspicions of malpractice, mismanagement, or potential *******ion. I hereby request that Metropolitan provides me with a full written response and resolution without further delay. Should this matter remain unresolved, I will have no option but to escalate it formally to the Office of the Ombudsman and pursue any other appropriate legal remedies available to me.
We acknowledge receipt of your complaint on HelloPeter.
Please be advised that we pay claims on funeral policies to the policy owner.
Where it is the policy owner that passes, we pay proceeds as follows:
- Firstly to the beneficiary
- Secondly to the spouse of the policy owner (in the absence of a beneficiary
- The funeral undertakers directly, or to the person who can prove they have paid for the funeral costs (in the absence of a beneficiary and spouse) or where the family instructs us to do so
- Lastly to the Estate of the late policy owner (in the absence of a beneficiary and spouse and where another funeral policy has already settled the funeral costs.
This being said, one of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
Please be advised that we pay claims on funeral policies to the policy owner.
Where it is the policy owner that passes, we pay proceeds as follows:
- Firstly to the beneficiary
- Secondly to the spouse of the policy owner (in the absence of a beneficiary
- The funeral undertakers directly, or to the person who can prove they have paid for the funeral costs (in the absence of a beneficiary and spouse) or where the family instructs us to do so
- Lastly to the Estate of the late policy owner (in the absence of a beneficiary and spouse and where another funeral policy has already settled the funeral costs.
This being said, one of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team