Frustrated, disgusted and Hopeless

I am a 54 professional teacher who will soon retire. I have been with metropolitan from the year 2002 till current with Retirement Annuity directly deducting from my salary. I have noticed from my payslip that the deduction does not go off anymore which I went to the offices in Queenstown and there was never solid reason as to why my product has stopped going off, I was advised to contact the department of education which I was informed that the problem lies with Metropolitan and they are the only people who can fix this problem. I have been sent up and down with no solution to this day. I need a resolution to the matter and I will exhaust all the avenues in making sure that my policy get re-instated. Metropolitan has taken a advantage of me and all the consultants in the Queenstown branch cannot resolve the matter. Why would my policy be closed only when I am left with few years close to retirement!!!!!!!!!!!!!!!!!!!!!!!! Have this resolved please, get the right people. why should i suffer consequences of the company ignorance?