FRUSTRATED AND DISAPPOINTED CLIENT

I, Emma Lekalakala was frustrated by Metropolitan as they informed me that they cannot trace the payment that I am paying through debit order. I am paying for two separate funeral policies for both my mom and brother to the sum of R82, 44. My mom passed away in May 2011 and I am still paying the same amount. My frustration came when I claimed for my brother' who passed on in May 2023 when Metropolitan informed me that they only see that I pay R43,12, that is for my brother's policy. When I asked them to check for my mom's policy they told me that they cannot find any on their system. My frustration is that I was still paying R82, 44 till May 2023, what happened to my mom's policy and where is the other money (R39 32) going.